Terms and Conditions
Ordering
Orders are made through our website: find the product you want to buy, add it to the cart, and proceed to checkout. Fill in the delivery and billing details with your personal information and choose a payment method. Then, confirm your order and proceed with the payment.
Once your order has been placed, you will receive a confirmation email with all the information regarding your order.
Deliveries
Your order will be dispatched as soon as we receive the payment, within 24 hours. The delivery time varies depending on the delivery address and the chosen shipping method.
To learn more about deliveries, please consult the Deliveries and Returns page.
Returns
The customer has the right to return an order if the received product is damaged or does not conform to what was ordered. The return can be made within 14 days after delivery.
To learn more about returns, please consult the Deliveries and Returns page.
Quality and Warranty
Loja da Tesoura does not sell defective or low-quality products. You can find all the product features on its page. Some products may have a warranty – this condition will be specified on the product page.
To learn more about returns, please consult the Deliveries and Returns page.
Payment Methods
Available payment methods include Credit Card, Multibanco Reference, and MBWay.
To learn more about Payment Methods, please consult the Payment Methods page.
Prices
The prices shown on the site include the applicable VAT rate.
Prices can be changed at any time. The price the customer will pay for a product is the one available at the time of the order.
The total price of your order, with delivery charges included, is the one that appears at the time you confirm your order.
Shipping Fees
The shipping fee will have no associated cost.
At this stage, we only deliver to the districts of Braga, Porto, and Aveiro.
Shipping fees are applied to each order separately.
Customer Support
Loja da Tesoura offers a Customer Support service. If you need more information about a product or your order, you can always contact us through the Contacts page.
Privacy Policy
Loja da Tesoura uses customers’ personal information to better understand their needs and interests and to offer better service. Specifically, we use your personal information to manage your customer account, help you complete an order, manage your orders, provide customer support, or communicate with you in a personal and personalised manner.
To learn more about our Privacy Policy, please consult the Privacy Policy page.
Cookies
Our website uses cookies to provide a better online experience for our customers, as they allow us to record information about your visit to our website.
To learn more about the use of Cookies on our website, please consult the Privacy Policy page.
Promotions and Discount Codes
Only one promotion can be used per order unless otherwise stated. Discount codes will only be valid on the dates duly indicated. If we find an error related to a promotion or discount code, we reserve the right to cancel them immediately.
